Elements and Performance Criteria
- Develop and maintain knowledge of products and services
- A comprehensive knowledge of industry products and services is actively and regularly researched from authoritative sources
- Characteristics of products and services are identified and understood using available product and service documentation
- Sample materials, products and visual aids are collected and organised for easy use
- Prepare for work
- Confirm customer requirements
- Questioning and active listening techniques are used to clarify customer requirements
- Customer requirements are identified professionally, courteously and with tact
- Assumptions are documented in accordance with workplace practices
- Customer requirements are fed back accurately in language that can be understood by the customer and other workplace staff
- Customer requirements are documented in accordance with workplace practices
- Provide advice on blinds and awnings
- Viable options for colour, material and style that are relevant to the customer’s requirements are presented
- Options for colour, materials and style are explained to, and discussed with, the customer to facilitate customer understanding of available products and services
- Material samples and visual aids are made available to the customer to facilitate customer understanding of available products and services
- Benefits and approximate costs of each option are explained to the customer to facilitate informed decision making
- Confirm selection with customer
- Customer selection including agreed delivery timeframe, is determined
- Customer commitment to agreed selection is gained in accordance with workplace practices
- Documentation is completed following workplace practices, including specification sheets for products selected and drawings
- Customer is informed of rights and obligations regarding product or service
- Complete work